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What to Look For in Your Human Resources Business Solution

Human Resources continues to be one of the most essential departments in the business world. Without it, your employees wouldn’t have access to the proper tools they need to stay successful.

This is why your HR department needs smart business solutions to keep the workforce thriving. With the right technologies, your HR can help prevent turnover and create more engagement among employees.

However, if you feel like your HR team has slipped behind technologically, take a look at some key things to look for as major solutions.

Verification of Employment Solution

One essential task HR takes on is verification of employment. This also usually involves income requests, requiring considerable organization based on the complex data involved. You need top-tier tech solutions to organize it all, plus keep all that sensitive information safe.

Many companies outsource this task to third-party companies. Not all companies do a good job, especially if not more focused on comprehensive HR technology.

Your best solution is going through VeriSafeJobs, offered through Quentelle, and bringing more superior reporting capability to your operations. The use of VeriSafeJobs lets you enjoy advanced metrics, so all employment verifications are thorough. A smart and simple user experience also helps with learning curves.

It’s also worth noting that VeriSafeJobs has unmatched client support, so your HR team gets questions answered fast. Privacy is taken seriously with FCRA compliance.

Simplify Unemployment Claims

Your HR group already knows the complexity of dealing with unemployment claims through your employees. The process was once very protracted, leading to possibly exhausted HR workers keeping up the pace. Most of this resulted from adhering to filing deadlines, creating issues when sending claims by regular mail.

Now you can simplify it by using ValeU NSN, a partnering company with Quentelle. This works by digitizing the entire unemployment claims process. Your company should be able to send these claims electronically, so you never miss deadlines.

The result of this is getting a week’s head-start on claims, so they’re filed sooner. Response times are ultimately faster as a result.

ValeU NSN is made for Fortune 100 companies, though any-sized company finds benefits using this solution. Implementation should also be simplified when you work with the right consultant.

Reduce Unemployment Tax Complications

Your HR department probably wouldn’t argue that dealing with unemployment taxes is one of the most complex tasks they’ve ever done. A considerable burden here is the overly complicated tax rules in each state, usually creating inaccurate data.

Our partnership with ValeU Group provides more accurate figures, so you never have to worry about tax penalties again. The benefit here is Vale U Group has more extensive knowledge of state tax rates, hence having a real unemployment tax expert in your corner.

Expect them to hunt vigorously for errors and provide the most accurate reports. These are real state tax experts who work as outsourced advisors.

Working with them, you’re guaranteed accurate unemployment tax information. Plus, you gain a dependable consultancy team on all other tax matters.

Simplify Your WOTC Program

Taking advantage of tax credits is no doubt a vital part of your business. A WOTC program is beneficial not only for you but to those you hire who have barriers to employment.

Otherwise known as Point-of-Hire tax credits, getting WOTC set up can take a lot of time for your HR team. Much of this is the pre-screening process, not including waiting to sign the 8850 form.

Our partnership with Walton gives you access to quality tax credit experts who can save you more than if letting HR handle it. Walton simplifies the process by sending digital questionnaires your employees fill out. Based on their answers, Walton finds ways to bring double the savings possibly. 

Now you can speed up the eligibility pre-screening, plus get help with other tax credits you overlooked. Read about how our partnership with Walton saved a national grocery chain double the amount from what they initially thought.

Improve Your HR Analytics

Your HR staff likely already use analytics of some sort, but how detailed are they? Not all analytic programs are great at providing the granular information HR employees need to help other company employees. When HR doesn’t see the whole picture of what’s going on, it only frustrates those they’re trying to help.

Our HR analytics engine keeps your HR workers in the know. It all starts with tapping into big data and organizing it in the most efficient ways. You can expect to bring more optimal employee performance using a better approach to big data.

Improving this further focuses on utilizing artificial intelligence to compile all the large amounts of data coming in. AI has truly advanced tenfold from just a few years ago. Now it can help organize metrics in a truly more intelligent way. Best of all, AI scopes out business trends you probably can’t see without more help.

Rounding this out is our metrics platform is fully integrated into the HR solutions suite. This enables your HR team to access all data from one source rather than from disparate data silos. Accessing information all in one place makes for more productive HR workers rather than add to their stress.

Bring a Digital Transformation to Your HR Department

Based on the above tools, you can see that a digital transformation must keep up with business challenges in today’s times. HR duties are far more complex today than a decade ago. 

Finding the right technology is the biggest hurdle. Another challenge is finding tools that integrate, so HR workers don’t have to search from multiple sources to answer critical questions.

We take technology seriously at Quentelle, where our sophisticated big data program is now renowned worldwide. Through that, we’ve incorporated AI and other emerging technologies to help advance companies to new plateaus.

Customizing is also at the center of our mission since every company’s HR department is different.

Contact us to learn more about how we can improve your HR team’s work by scheduling a demo.

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Recruitment concept to hiring of a new talented specialists for international company. Handshake to sign in of employment agreement. Social media hologram icons over the table with documents

When Your Company and Employees Might Need Verification Of Employment

According to cnbc.com, 78% of employees lie during the hiring process.  Many of these falsehoods are on resumes.  Since it is not illegal to lie on a resume, most companies use some form of employment verification to ensure the accuracy of a candidate’s work history.  On the other hand, employers must comply with legal requirements when providing employment information on current or past employees.  

Verification of employment (VOE) requests can come from a number of sources:

  • Government agencies
  • Lenders
  • Collection Agencies
  • New employers

In most instances, they are looking for information on employment dates, wages, and the potential of continued employment.  Potential employers may ask for the reason for termination and the possibility of rehiring. 

What Information Should Be Provided?

Information requests fall into two groups:

  • Employment Verification
  • Income Verification

Each state has rules governing the information that can be released.  For example, some states such as California and New York prohibit employers from releasing salary information to potential employers.  The best option is to ask employees to sign a consent to release information form before releasing employee-specific data.

Federal law prohibits discrimination based on race, religion, color, sex, gender identity, age, disability, nation of origin, or genetic profile.  It’s essential that an organization have well-defined policies regarding VOE information to avoid possible violations.

Employment Verification

Potential employers want to verify that an employee worked at the companies listed in their work history.  Typical VOE requests ask for the following:

  • Employee Name
  • Employee Job Title
  • Employment Dates
  • Employer’s Address

In some cases, they may ask about job responsibilities or performance. Answering these questions during the hiring process can prove problematic.  It is recommended that employers only provide additional information after consulting with legal experts.

Income Verification

States vary on whether salary information can be provided during the hiring process.  Be sure to check with state regulations before releasing wage or salary information.  Employees may want employers to release income information as part of loan application processing.  Government agencies may need information if employees or former employees are applying for assistance.  Consider establishing a policy that requires employees to provide written consent to release income information.  

Circumstances that may require the release of income data may include:

  • Loan Approvals:  Buying or refinancing a home requires income data to ensure that the loan terms can be met.
  • Credit Applications:  Granting a person’s credit request depends on credit score as well as the ability to repay.  
  • Garnishment:  If an employee receives a court-ordered garnishment such as child support or back taxes, income information will be required to determine the amount of the garnishment.  
  • Lease Agreements:  Property managers may require verification of income to ensure the tenants can manage monthly payments.  

 Before releasing information, check with the employee.

When Should Information Be Provided?

The only time an employer must comply with a VOE request is when it comes from a government agency.  These requests will often be very specific and include a reference to a legal statute supporting the request.  The request should also have a comply-by-date.  If it does not, contact the issuing agency for clarification, although it is always advisable to respond to a government request as quickly as possible.

Government Requests

Government agencies may need to verify income to determine child support or alimony payments.  They may request information to help with possible identity theft or confirm fraudulent use of government funds or services.  As long as the information is accurate and given in good faith, an employer should not suffer any adverse effects.

Private Requests

Employers are under no obligation to release information to lenders or other private companies.  However, withholding that information places employees at a disadvantage.  With the number of attempts to steal identities, employers may want to require that employees notify them of potential requests.   Providing employees with a form to date and sign is an easy way to receive notification and signed consent for the release of information.

If contacted by a prospective employer, a current or former company should provide the basic information for employment verification.  Any information beyond the basic should only be provided with the signed consent of the employee.  In some instances, additional information may be needed for individuals working in industries such as education or health care.  Be sure to check with local authorities for guidance.

Third-Party Requests

Requests from third parties such as collection agencies should be ignored; however, employers should check with legal authorities to prepare a policy for handling requests by a third party.

When Should Health and Disability Data Be Provided?

All information regarding an employee’s health or disability status is protected by law.

  • The Americans with Disabilities Act of 1990 makes it illegal to discriminate based on a disability.
  • The Health Insurance Portability and Accountability Act of 1996 protects a person’s health information from release to unauthorized individuals.

Information related to an employee’s health or disability should never be released without consent. When to Get Help?

As a small employer, you may have a few routine VOE requests in a year — maybe every two or three years.  For larger organizations, the number of VOE requests can be significant, especially in times of high unemployment or a booming housing market.  Given the amount of processing time involved, the cost of in-house VOE can run into the thousands.

It’s not just the direct cost of an individual’s time but also the opportunity cost resulting from the person focusing on VOE responses rather than a solution with more impact on the bottom line.  If you’re interested in seeing how much Quentelle’s solution can save you, check out our savings calculator.  Then, contact us to schedule a demo.  

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Verification of Employment: Why It Matters

Trust is one of the most important things between an employer and employee. It’s vital that you, as an employer, be able to trust each member of your team to accurately represent their capabilities and perform at that level. Just as it’s essential that employees can trust their employers to provide a stable, safe workplace and reliable paychecks. However, trust doesn’t come from no-where. It is built during the hiring process. A big part of that is verification of employment (VOC).

When you meet a candidate for the first time, your judgment of them should be a blank slate.  They could be your next all-star team member, or they could be someone with a spoofed resume and a few interview buzz-words to throw around. While interviewers are only human and can be fooled by impressive false employment history mixed into legitimate resumes, verification ensures that you pick the right person every time.

Verification of Employment:

  • Increases hiring accuracy and future candidate success
  • Creates accountability among the professional workforce
  • Gives you a real insight into candidate experiences
  • Avoids the risk of misinformed hiring decisions

Why Verification of Employment is Important

There’s no denying that accurate information about job candidates is essential. Knowing a candidate’s past job history can reveal insights into what they can do, what they have experience with and even the work cultures they are familiar with. It can show you, someone who’s risen through the ranks, remained solid in what they do, someone who is brand new with potential, or an old-hand looking for a new home. But inaccurate job histories, therefore, can lead to misunderstandings and even dangerous over-estimation of a new hire’s capabilities if those inaccuracies become successful deceit. This is why VOE is essential for finding good hires, but why is it also so pervasively necessary?

Why Professionals Write False Job Histories

The challenge is that many hiring industry flaws can lead to an inaccurate resume.

1. The Resume Padding Tradition

First, millions of professionals today were taught by their first (and later) job coaches to “pad” resumes a little to make them look better to a new employer. It’s one thing to choose bullet-points over paragraph form or list charity work as past employment. It’s another to fabricate employers, roles, and job duties, but many well-meaning people were misdirected to do this. Resume-padding can vary from mild upgrades in job-title to completely falsified past experiences. Some are trying to cover job gaps or avoid awkward questions. All of these types of resume-padding are extremely common, and professionals are often trained not even to see this as real deception, just actualized ambition.

Resumes padded in this way may indicate a valuable employee who just needs re-coaching in how to accurately write a still-flattering resume.

2. The Rare Con-Artist

Second, there are always a few people who intend to be deceptive. There are those who would rather a high paycheck and eventual failure over legitimately earning a job with their real work history. There are truly deceptive people who are looking to scam a few good paychecks out of a job they’re not qualified for. Most people are earnest and genuinely want a good-fitting job but maybe misled about how to write a resume. But every hiring manager must stay on their toes for the occasional true con-artist coming through the candidate process with a falsified resume and interview buzz-words.

Resumes found to be fully falsified, naturally, are a bad sign for the candidate as a new hire.

3. The Over-Confident

Third, we commonly see candidates who are very confident in their abilities even if their real job history doesn’t reflect the assumed capability. Optimistic and over-confident candidates are more susceptible to resume-padding than most. Those with a less solid grip on professional ethics and those who have been tragically mis-trained in job-seeking are inclined to fabricate the employment experiences that will “win” the job they want. These candidates may approach their resume more like a magazine essay contest, where the most confident interviewer with the best-written fiction may win the job.

Over-confident resume fabrication can be re-coached, depending on the nature and extent of the deception and – often – the age of the candidate. Very young candidates who have misunderstood the process may not be poor hires in the long-run.

4. The Recruiter Resume Deception

The fourth, final, and most frustrating source of falsified job histories is recruiter services. You may have seen this before or have been lucky in your employer-recruiter partnerships. However, the nature of the recruiter industry can lead to some deception. Consider that recruiters (independent and companies) are often paid for a stack of resume recommendations, provided the resumes are well-suited to the roles. Recruiters have been known to use more than a few underhanded tactics to get this commission. In addition to poaching attempts and dummy job listings, some recruiters will also add “keywords” to a candidate’s resume or fill an employment gap with an extended or fake work history. Often, candidates don’t even know that their resumes have been altered before submission to the employer, so falsified resumes from recruiters should result in consultation with the candidate instead of disqualification.

The Right Way to Verify Employment

There are several traditional and technological ways to approach employment verification. The old-fashioned way is to call the employee’s past managers and confirm their employment, role, and performance over the phone. However, with limited time, availability, job politics, and teamwork deception, this approach has a few informational flaws for absolute verification. It’s time to turn to technology.

Today’s hiring managers are looking to the information age and industry software for solutions. For the real report on a candidate’s job history and work experience, you need a service you can trust to provide accurate, discreet resume confirmations. Verification of employment is essential for accurate and successful job hiring. Contact us today to find out more or consult for a quote on your company’s VOC needs.

 

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Faster, Safer and More Efficient: The Important Benefits of Cloud-Based Business Technology Platforms

More and more businesses are switching to cloud-based software partners to better manage their HR, payroll, taxes, and other critical aspects of their corporate infrastructure. In fact, the market size for cloud-based technology platforms and universal data integration is growing at unprecedented rates, with the industry set to more than double by the year 2025. 

The key factors driving this rapid transformation are the numerous benefits — for both the business and the employees — that come with implementing a cloud-based platform. Whether you’re a CHRO or CFO, understanding these critical advantages can help you to determine better when, not if, your company should make the transition.

Human Resources Management Systems For the Modern Business: What Is Cloud-Based Technology for Operations Management and Human Resources?

Over the last few decades, best practices for managing day-to-day business operations — from human resource issues like employee screening to payroll tasks like employment verification requests — have evolved considerably. 

Gone are the rooms filled with boxes, the filing cabinets stuffed with employee files, and the stacks of forms that need to be filled out manually. 

Yet, many companies are still using fragmented software ecosystems: One platform for unemployment tax planning. Another service for managing employee screenings. A separate tool for cybersecurity (approximately 80% of businesses have suffered a cybersecurity incident in the past 12 months, warns Security Magazine). And so on and so forth.

Cloud-based technology platforms combine all these aspects of your business into one system, creating a more holistic approach to data integration. When you transition your business operations and software to a single unified cloud-based approach, you and your staff have a single point of reference for all your essential business management tasks. 

And because it lives in the cloud (i.e., a secure, protected off-site server instead of a local, physical hard drive in your office), keeping different files and data updated and secure across teams, departments and locations are effortless. 

This can create several specific benefits for your organization, no matter your industry or niche.

The 5 Benefits of Cloud-Based Technology Platforms for Today’s Modern Corporations

1. Improved Efficiency

When your data is combined on the cloud, your team no longer has to shuffle through reams of paperwork, chase down the latest version of an employee file, or ask different departments what the status is on a tax document. 

Instead, everything is accessible on-demand to those who need it:

  • Data is updated instantaneously.
  • Files and information are accessible anywhere and at any time.
  • Paperwork, such as tax documents or payroll records, can go entirely paperless for improved employee productivity.

If another employee needs to see a file or a different department is auditing something, those involved can rest assured that what they’re seeing is current and up-to-date.

This enhanced efficiency can lead to:

  • Improved employee morale
  • A reduction in costly errors
  • Enhanced productivity so your team can focus on more important work.
  • Cost savings across the board

2. Plug-and-Play Scalability

With a unified approach to data integration, apps and services can integrate directly into your cloud-based platform to meet your business’ growing needs. You can finally say goodbye to dreaded IT questions about software installations, updating a version of a specific tool, different departments using incompatible systems, etc. 

Take employment verifications as one example. As your business expands, your team will steadily become inundated with more paperwork regarding employment verification. 

In one Quentelle case study, a payroll director at one Fortune 500 said their staff was spending a “vast amount of time dealing with verifications each year.” With a cloud-based platform, this company was able to integrate quickly with a cloud-based employment verification provider. Within a year, the case study client saved thousands of hours of employee time.

3. Faster Innovation

Continuous software licensing and technology upgrades can be costly, yet ignoring updates can leave your business open to security threats or locked out of innovative new features. 

A unified, cloud-based platform ensures upgrades and deployment of said updates can be instantaneously and conveniently rolled out across the board, helping your business better adapt to a continually changing environment.

4. Increased Security

According to Security Magazine, nearly four out of 10 C-level executives said that cybersecurity problems negatively impacted their company’s ability to attract new customers.

Local servers and drives need constant patches, updates, and maintenance to protect your team’s data and customers’ information. But it’s not just about malicious viruses or unscrupulous hackers. Security threats can even come down to human error: 

  • A shared computer where an employee forgets to log out of something
  • Someone is accidentally deleting important data.
  • A power outage that wipes out your computers

Cloud-based computing with the proper cybersecurity best practices and protocols offer:

  • Constant data backups 24/7/365 security monitoring and network management support 
  • Disaster recovery and backup 
  • Audits and assessments to identify potential risks to your business
  • And more

5. Smart and Savvy HR Insights

The wisest business decisions are built off of smart, strategic business data. Yet, in traditional non-cloud environments, data lives on so many different systems that it can be challenging to decipher the right approach to a problem or situation. 

The best cloud-based platforms for HR and payroll professionals offer predictive analytics using artificial intelligence. Because all the data is unified in one system, the AI can provide powerful insights to drive the boardroom’s decision-making processes.  For instance, Quentelle’s cloud-based platform has built-in AI that compiles and analyzes your data to help you to spot trends and patterns to improve operational effectiveness. 

Is Your Business Ready to Access These Benefits?

At Quentelle, technology and innovation are our team’s passion. Our cloud-based platform offers you a secure and convenient approach to unified data integration. Our proven solutions powered by advanced technology include:

  • Unemployment management claims 
  • Tax planning 
  • Point-of-hire tax credits 
  • HR analytics 
  • Cybersecurity 
  • Employment verification 
  • And more!

We’ve worked with everyone from small businesses to global conglomerates to transition their teams to cloud-based platforms. And we would love to work with you. To learn more about the benefits that cloud-based technology platforms can bring to your company, schedule a demo today!

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Employee Needing Verification? Data Security is Vital

In 2017, one of the largest data breaches in history occurred, impacting 143 million US consumers. Data breaches are a regular thing, to the point where smaller breaches don’t even make the news anymore. They do, however, impact millions of people every year.

The fear of a data breach is a huge pain point for employers who have an employee needing employment or income verification. Data security improvements, however, can help both companies and employees feel comfortable when verification is needed.

When is Employment or Income Verification Needed?

Most employees rarely need employment or income verification, but when they do the need is significant and urgent. For the most part, verifications are needed to apply for a loan, when changing jobs, and when soliciting government assistance. Some landlords may also request employment and income verification as part of the tenant screening process.

It’s vital for employees that verification is done quickly and securely. The general process is that the lender or other third party will contact the employer and for verifications. This can lead to a potential security risk for your employee’s personal data, and because of this employers may often be reluctant to give any information.

Why Do Companies Outsource Employment Verification?

For small companies, dealing with very occasional inquiries can generally be handled by someone in Payroll or HR without much of an issue. Larger companies, however, typically outsource this function. There are a couple of reasons to do this. The first is that employment verification is a rote task that can be very time-consuming. The other is that a specialist can provide consistent information quickly. In fact, third party administrators have figured out ways to automate the completion of verifications, and report back to the employer on how many requests are coming in.

However, this also brings up reasonable concerns about data breaches. The companies handling this data are obvious targets, due to the number of records they are working with. There are also privacy and compliance concerns.

This means that companies need to choose a provider that is taking steps to secure the data and protect the privacy of the company and its employees at all times.

What Should You Ask Your Vendor?

There are a few things you should ask or check with a potential verification of employment vendor. The first is who is allowed access to their data. In some cases, vendors may allow unlimited access to certain third parties, such as debt collectors.

This is an obvious security loophole; avoid any vendor that gives unlimited access to anyone except government agencies as required by law. While debt collectors may be authorized to request information, nobody should be poking through the database without some checks.

Also ask your vendor what they are doing to comply with various privacy laws. For example, if you have employees in California, the CCPA applies. Make sure that your vendor covers every employee you have, even employees residing overseas. Be honest with a potential vendor about the locations of remote employees and make sure that they can handle your specific situation.

You should also talk to your vendor about improved security practices. For example, it is good practice to minimize the use of Social Security Numbers so they are stored in fewer places. You should also make sure that your own systems are kept patched and up-to-date.

Finally, make sure you know exactly how they are processing any personal data. Check reports regularly to ensure nothing odd is going on. You have a certain shared responsibility with them to ensure that data breaches don’t happen.

Be transparent with your employees and provide them with this information. In the past, employees have been surprised to be involved in a breach when they did not know that their data was being processed by a third party.

How Else Can I Protect My Employees?

First of all, make sure to choose a verification of employment provider who has not recently experienced a major breach or who, if they have, have been very transparent about how they intend to fix the issue.

Remember that whoever you choose will have access to your employees’ most sensitive information and that you hold if not legal, then at least ethical responsibility to protect that information.

Also make sure that your own HR systems are patched and secure and that all employees are trained not to give out sensitive information. If somebody calls asking for verification of employment, train all employees to redirect that person to your VOE vendor rather than giving anything out; an experienced provider will know how to ensure that the person is indeed authorized to get that information. Without that check it’s possible to give out sensitive information to, for example, a stalker.

If there is a breach, you are responsible for informing your employees and giving them advice on  how to prevent identity theft. At the very least, affected employees should freeze their credit report so that inquiries on their credit cannot be made without permission.

What Else Should You Look For?

Look for a company that has a good reputation and is getting good references and reviews. Make sure that they are known for being reliable and providing accurate information to both you and third parties requesting information. A mistake in employment verification can cost your employee a lot, especially if they are trying to purchase a home or take out another large loan.

Also choose a company that has a focus on cybersecurity. It should be one of the top things they talk about, along with accurate reporting. A company that also offers security services may be a good choice. Smaller providers may or may not be better, but can offer customized solutions that also help with payroll and taxes.

If you are looking to outsource verification of employment, one of your primary concerns is going to be the security of the data and the privacy of your valued employees. Quentelle offers the highest levels of security, having developed solutions after the large breach in 2017 designed to ensure that their clients are as protected as possible.

Contact us to find out about our VeriSafeJobs secure, automated verification of employment solution with powerful, accurate reporting, SOC I & II certification, and an easy to understand interface.

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