Point-of-Hire Tax Credit - Case Study

Learn how companies have benefited from using our proven solutions.

Unprecedented Results for National Grocery Retailer

"Not only was Walton able to get us onboard expeditiously, but their solution delivered unprecedented results for our WOTC program." - VP, Human Resources

Their Challenge

A well-known national grocery retailer with more than a thousand locations in the U.S. had been screening their employees for Work Opportunity Tax Credits (WOTC) through a provider that was no longer able to deliver the service to meet their needs.  A disruption to their WOTC program was in sight, unless they were able to find a suitable replacement provider that could deliver a quick and non-disruptive implementation while maintaining their high KPI’s.  Upon evaluating their options, they decided to up their game and switch their tax credit screening over to our partner, Walton.

Our Solution

Walton’s team worked hard to make sure this client was up and running within thirty-days and monitored their progress meticulously to make sure their critical KPI’s remained high throughout their transition.  As it turns out, shortly thereafter the client also transitioned to a new HRIS and payroll provider, so Walton used this as an opportunity to work with the client to further enhance their WOTC screening by applying best practices and integrating it into their new workflow to deliver a superior user experience to all locations.

The Results

Upon their first year with Walton as their new provider, as a result of better screening and the implementation of proven best practices, their tax credits increased by one-hundred percent from what they were used to achieving using their previous provider.  Additionally, Walton leveraged its robust data exchange automation with State Workforce Agencies to expedite the response time to filed Form 8850’s and develop a solution that would enable them to process pending certifications from the previous provider, to deliver a simplified transition for this important client.

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